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What is supported?
We provide product support for all OSS products including OSS2000, OSS-NG and some products re-sold by OSS. For full details of support/warranty conditions please read the warranty statement as supplied with the product.
For all other third party products you must contact the product manufacturer or the manufacturer's agent of that product.
Getting Product Support
For support on OSS products the following steps should be followed:
- Read the product documentation provided with each product. Answers to most questions relating to using OSS products can be found in the documentation supplied with the products.
- Search the online Knowledge Base - our searchable database contains solutions to many common queries you might have with your product.
If your issue cannot be answered using our online resources then you can send an email support request.
- For products purchased directly from OSS, support can also be obtained by contacting us directly, this can be by sending an email, fax or by telephone. Please note that if you purchased your software from an OSS distributor then you must contact your distributor support.
Information we need from you to provide support
If contacting OSS support by email, fax or telephone make sure you can supply the following information:
- Your full contact details; this should include name, address, postcode, telephone number and email.
- Product name.
- Product version number.
- Product serial numbers.
- Your computer specification; this should include Processor type, processor speed, amount of memory, video card model and sound card model.
- Operating system OSS product is being used on, e.g. Windows XP or Vista.
- Detailed description of the issue.
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